Delivery Information

At Soos Professional by Soos Pets, we are dedicated to ensuring that your orders are delivered safely and promptly. We partner with Loomis Express and UPS to provide you with reliable and efficient shipping services.

Shipping Partners

Loomis Express
Loomis Express offers dependable shipping services across Canada, ensuring your packages arrive on time with real-time tracking and proof of delivery.

UPS
UPS is a global leader in logistics, providing comprehensive shipping solutions with detailed tracking and updates to ensure your package’s journey is transparent and secure.

Shipping Options

We offer a single, hassle-free shipping option for all our customers:

Standard Shipping

• Estimated delivery time: 3-7 business days
• Shipping is free on all orders

Free Shipping

At Soos Professional by Soos Pets, we believe in providing exceptional value to our customers. That’s why we offer free standard shipping on all orders, regardless of size or destination. Enjoy the convenience of having your pet care products delivered straight to your door at no extra cost.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress on the Loomis Express or UPS website.

• Loomis Express Tracking: Loomis Express Tracking
• UPS Tracking: UPS Tracking

Delivery Times

Delivery times may vary depending on your location. Please note that delivery times are estimates and not guaranteed. Factors such as weather, holidays, and carrier delays can affect delivery.

Shipping Restrictions

• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• Certain items may have shipping restrictions due to size, weight, or destination.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact our customer service team immediately at [customer service email or phone number]. We will work with Loomis Express or UPS to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our shipping policies or need assistance with your order, please don’t hesitate to contact our customer service team. We’re here to help!

Thank you for choosing Soos Professional by Soos Pets. We appreciate your business and look forward to serving you again soon.