Privacy Policy

This Privacy Policy describes how Soos Pets (“we,” “us,” or “our”) collects, uses, and discloses personal information obtained through our website (the “Website”). By accessing or using the Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you visit the Website, register for an account, place an order, subscribe to our newsletter, respond to surveys or promotions, or otherwise interact with us. The types of personal information we may collect include:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (e.g., credit card number)
• Demographic information (e.g., age, gender)
• Information about your pet(s)

We may also collect certain non-personal information automatically when you visit the Website, such as your IP address, browser type, operating system, referring website, and pages viewed.

2. How We Use Your Information

We may use the personal information we collect for various purposes, including to:

• Process and fulfill orders
• Communicate with you about your orders, products, and services
• Send promotional emails and newsletters
• Customize and improve the Website and our products and services
• Conduct research and analysis
• Respond to your inquiries and provide customer support
• Prevent fraudulent transactions and monitor for security threats
• Comply with applicable laws and regulations

3. How We Disclose Your Information

We may disclose your personal information to third parties for the following purposes:

• Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and email marketing.
• Legal Compliance: We may disclose your personal information as required by law, such as to comply with a subpoena, court order, or other legal process.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
• Consent: We may disclose your personal information with your consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with the Website and to improve your browsing experience. You may adjust your browser settings to refuse cookies or to be notified when cookies are being used. However, if you disable cookies, some features of the Website may not function properly.

5. Your Choices

You may update or correct your account information by logging into your account on the Website. You may also unsubscribe from promotional emails by following the instructions provided in the emails. Please note that even if you opt-out of receiving promotional emails, we may still send you transactional or administrative messages related to your account or orders.

6. Children’s Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

7. Security

We take reasonable measures to protect the security of your personal information and to prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on the Website. We will indicate the date of the last update at the top of the Privacy Policy. Your continued use of the Website after any changes to this Privacy Policy constitutes acceptance of the revised terms.

9. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at info@soospets.com

Last Updated: April 1st. 2024