Terms and Conditions

These terms and conditions (“Terms”) govern your use of the Soos Pets e-commerce website (the “Website”) and the purchase of any products or services available through the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

1. Acceptance of Terms

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any such changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates or changes.

2. Product Information

We strive to provide accurate and up-to-date information about our products on the Website. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, pricing, availability, or other information provided on the Website. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3. Ordering and Payment

By placing an order through the Website, you agree to provide accurate and complete information about yourself, including your name, billing address, shipping address, payment information, and any other required information. You agree to pay all charges incurred in connection with your order, including any applicable taxes and shipping fees. Payment must be made using a valid credit card or other accepted payment method.

4. Shipping and Delivery

We will make reasonable efforts to ship your order within the estimated timeframe provided at the time of purchase. However, we do not guarantee delivery dates and are not responsible for delays caused by factors beyond our control, such as shipping carrier delays, customs processing, or weather conditions. Risk of loss and title for products purchased through the Website pass to you upon delivery to the carrier.

5. No Returns or Refunds

All sales made through the Website are final, and we do not accept returns or offer refunds for any reason, except as required by applicable law. Please review the product descriptions and specifications carefully before making a purchase. If you receive a defective or damaged product, please contact us within 2 days of delivery to arrange for a replacement or exchange.

6. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which governs the collection, use, and disclosure of personal information provided by users of the Website. By using the Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

7. Intellectual Property

All content, materials, and other intellectual property displayed or made available on the Website, including text, graphics, logos, images, audio clips, video clips, and software, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or display any content from the Website without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or any products or services purchased through the Website, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these Terms or your use of the Website shall not exceed the amount paid by you for the products or services giving rise to the claim.

9. Governing Law and Jurisdiction

These Terms and any disputes arising out of or relating to these Terms or the Website shall be governed by and construed in accordance with the laws, without regard to its conflict of laws principles. Any legal action or proceeding arising out of or relating to these Terms or the Website shall be brought exclusively in the courts, and you hereby consent to the jurisdiction and venue of such courts.

10. Contact Us

If you have any questions, comments, or concerns about these Terms or the Website, please contact us at info@soospets.com.

Last Updated: April 1st, 2024